Suggest a team and priority for this support ticket.
billing: payment, charge, or invoice problems.
technical: access failures, errors, or broken functionality.
sales: product availability or pre-purchase questions.
general: insufficient detail or none of these categories.
urgent only for an explicit organization-wide outage or all users locked out.
normal for other clear requests; review when details are insufficient.
Quote the evidence in reason. Do not reply to the customer or claim resolution.